Terms of service
Pure Jewelry is an independent brand dedicated to creating handcrafted, high-quality jewellery pieces. One of our core values is integrity. We are a people-focused team that operates more like a small family, working with kindness, respect, and genuine care. Every detail of our work is touched by someone who is committed to giving their very best.
We strive to provide products and service of exceptional quality, and we treat every customer with respect. In return, we kindly ask for the same respect.
Terms and Conditions:
1.) Introduction:
1.1 These Terms and Conditions (“the Terms and Conditions”) govern your use as “the User” of the Pure Jewelry (“Provider”) website located at the domain name www.silvery.co.za (“the Website”).
1.2 By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.
2.) Electronic Communications:
2.1 By using this Website or communicating with the Provider by electronic means, the User consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.
3.) E-Commerce and Privacy:
3.1 The use of any product bought from this Website is at the purchaser’s risk. The purchaser/user indemnifies and holds the Provider harmless against any loss, injury, or damages which may be sustained as a result of using the products sold on the Website.
3.2 The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information — the delivery address and contact phone number — will be made known to third parties delivering the product.
3.3 The Provider undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.
4.) Cookies:
4.1 A cookie is a basic text file that is stored on your device by a website’s server. It contains completely anonymous information such as a unique identifier and the website’s name. This allows a website to remember things like your personal preferences, products you prefer or what’s in your shopping basket.
4.2 Our Website utilises first and third-party cookies. This enables us to improve the User’s experience on our Website through various means such as storing preferences (such as keeping a User logged in) or determining aggregate usage behaviour (time on Website, number of pages viewed etc.) through web analytics tools such as Google Analytics.
5.) Cookie Opt-Out:
5.1 Most web browsers provide the option to block some or all cookie types should you wish to. Users can also opt out of the Google Display Network using the Ads Preferences Manager. Because many of our Website’s features utilise cookies, we recommend that Users do not block them.
6.) Ordering:
6.1 Agreement when Placing Order:
6.1.1 Pure Jewelry strives for excellence and in turn wants you to be happy with your purchase. Due to the nature of our business which is linked to personalisation, it is very important to be aware of our Standard Return Policy and matters related to exchanging items. Upon placing your order you are required to tick the box “I have read and agree to the website terms and conditions*” which is a mandatory field prior to being able to complete your order. It’s your responsibility to read the Terms and Conditions. We are unable to enter into discussions if you openly admit to not having read our Terms and Conditions.
6.2 Order Processing & Delivery:
6.2.1 Manufacturing and handcrafting of your order will begin processing once payment has been received and it has cleared. Payments can take up to two days to reflect.
6.2.2 We process orders and allocate payments once a day, therefore orders are not immediately allocated to manufacturing, even if you bank with FNB.
6.2.3 You will receive email notifications at the various stages of your order progress.
6.3 Manufacturing Time:
6.3.1 Each order has a handcrafting time of 5-15 working days, which only begins once your payment has reflected on our system. Orders are dispatched after this time. This timing may be subject to change without prior notice.
Once your payment reflects, your order will enter our workshop to begin its handcrafting time. After the final day of handcrafting time, your order will be dispatched with our courier partner by the close of business. Tracking information will be sent to you or you will be contacted accordingly for collection if selected.
6.3.2 Urgent Next Day Dispatch: This service is available by special request only or is listed per product when available. To qualify for this service all orders have to be placed with payment reflecting by no later than 10am the day prior to dispatch. The order is not made and dispatched on the same day, but rather placed and dispatched by close of business the following day. This service is available from Monday to Thursday for a dispatch date within the same week. Order requests on a Friday will only leave the following week. We do not offer this option during exceptionally busy periods such as Mother’s Day and the festive season. Pure Jewelry cannot be held responsible for any delays in delivery once your order has been dispatched and left us and is in the possession of our courier partner.
6.3.3 During the festive season, Valentine’s Day or other important celebrations our manufacturing time may be extended without prior notice due to an increase in orders.
6.3.4 We are unable to accommodate special requests to expedite orders or guarantee exact days on which items will arrive with you. We strive to adhere to our manufacturing deadlines and guide you accordingly.
6.3.5 Public Holidays: Orders are not processed, dispatched or delivered on public holidays. A public holiday will delay the delivery of your order by at least one additional day.
6.3.6 If your order is “in query” it impacts the turnaround time. We will contact you to clear any details or order-related queries with you. The sooner this is resolved, the sooner your order returns to the workshop to continue being manufactured. If your responses are delayed or our calls and attempts to communicate with you go unanswered, we are unable to expedite the order when you do eventually respond.
6.3.7 Order Placement Tips:
6.3.7.1 Paying via credit card is the swiftest method of payment.
6.3.7.2 View the emails that we send you for guidance on order progress.
6.4 Order Cancellation:
6.4.1 If your order status is “on hold” you are able to cancel your order for a full refund. Contact us immediately for assistance – info@purejewelry.co.za.
6.4.2 If your order has begun manufacturing (status “With Jeweller”) you are unable to cancel it and receive a full refund. A deduction of 60% will be charged for administrative costs.
6.4.3 If your order has been dispatched, but not yet received you are unable to cancel it or receive a full refund. Communicate with us via info@purejewelry.co.za and we will establish how to assist you further.
6.4.4 The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
6.4.5 Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to returns@purejewelry.co.za. Please also see our “Return Policy and Receipt of Order”.
6.5 Order Changes:
6.5.1 When placing your order ensure you have double checked all spelling, dates and sizing. Pure Jewelry will not be held liable for errors made on orders due to incorrect information provided by customers.
6.5.2 If you have made an error related to your order’s personalisation or sizing and only realise it once your order has gone into manufacturing (status “With Jeweller”), please contact us immediately via email or phone. If your order is already partly manufactured, changes could incur a charge due to us having to remake your jewellery to accommodate the changes.
6.5.3 Changes to your order can result in the manufacturing process being delayed. Our usual turnaround time does not apply to orders that have to be altered or updated.
6.5.4 When changes are sent to us such as size or engraving updates, the information is manually changed on the physical order sheet, and therefore you will not see the change online.
6.5.5 If you have entered the incorrect delivery address we are able to update it on our system prior to dispatch. Address updates must be emailed to us and must include all relevant information such as your order number, full address, correct area, and postcode. Once your order has been dispatched, we are unable to change the delivery address. Address changes may result in an increased delivery fee, which we will quote for.
6.5.6 Pure Jewelry will not be held liable for orders delivered to incorrect addresses due to errors in details such as area or province.
7.) Shipping and Shipping Costs:
7.1 For the latest shipping costs please click here or view our Delivery Info page.
7.2 We deliver within South Africa, as well as worldwide. The delivery will be made to your stated address – except in the case of another agreement (please refer to “Order Changes”).
7.3 Deliveries take place from Monday to Friday, during office hours, but not on public holidays or weekends.
7.4 Tracking information is provided via email and SMS once your order is dispatched.
7.5 Pure Jewelry cannot be held responsible for any delays in delivery once your order has been dispatched and is in the possession of our courier partner.
7.6 All information related to delivery times is provided as a guideline only and is not binding or guaranteed by Pure Jewelry. If an ordered product is unavailable, we reserve the right to cancel the contract and not deliver it. In this case, you will be notified shortly after placing the order.
7.7 To arrange “early bird” delivery or Saturday delivery, special arrangements must be made in advance. Saturday deliveries must be arranged no later than the Thursday of that week. Additional charges apply, which we can quote for. To track a Saturday delivery, please communicate directly with our courier partner. Pure Jewelry will not be held liable for special deliveries not taking place on time.
7.8 Pure Jewelry reserves the right to charge additional shipping costs if these occur due to reasons such as surcharges for delivery regions, failed collection attempts, unsuccessful deliveries, or refused acceptance. Return shipping costs within South Africa or internationally are not refunded.
7.9 Our courier partners are unable to deliver to P.O. Box addresses. Pure Jewelry will not be responsible for incorrect delivery details provided by customers during checkout. When selecting courier delivery, someone must be available to sign for the parcel.
7.10 For all international orders placed outside South Africa, Pure Jewelry will not be held liable for import taxes or duties. Customs policies vary by country. Please research and understand possible charges before placing your order.
8.) Payment Options:
8.1 Credit Card Acquiring and Security:
Credit card transactions will be acquired for the Provider via Payfast (Pty) Ltd. Payfast uses Extended Validation SSL with 256-bit encryption. Users may visit their website to view their security certificate and policy.
8.2 Customer Details – Separate from Card Details:
Customer details will be stored separately from card details, which are entered on Payfast’s secure site.
8.3 Manufacturing and handcrafting of your order will begin once payment has been received and cleared. Payments can take up to two days to reflect.
8.4 Orders are processed and payments allocated once a day; therefore, manufacturing is not initiated immediately, even if using FNB.